Privacy Policy

PRIVACY POLICY

Last Updated: June 2026

Introduction

At Velora, your privacy is important to us.

This Privacy Policy explains how ROYAN LTD ("Velora", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order history
  • Transaction details
  • Customer support communications

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity and usage data

Cookies and Tracking Technologies

We may collect information through cookies and similar technologies to improve website functionality and enhance your shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates
  • Deliver products and services
  • Improve website functionality and user experience
  • Detect and prevent fraud
  • Comply with legal obligations
  • Send promotional emails and marketing communications (only where permitted by law or with your consent)

Payment Information

For your security, Velora does not store credit card or payment card details.

All payments are securely processed through Shopify Payments and authorized third-party payment providers that comply with industry security standards.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary with trusted service providers, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and technical service providers
  • Analytics and marketing service providers
  • Legal or regulatory authorities when required by law

All third-party providers are expected to maintain appropriate security and confidentiality standards.

International Data Transfers

As Velora serves customers worldwide, your information may be processed or stored in countries outside your country of residence.

Where required by applicable law, appropriate safeguards are implemented to protect your personal information.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict certain processing activities
  • Object to marketing communications
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the information provided below.

Marketing Communications

If you subscribe to our newsletter or promotional communications, you may receive updates about products, offers, and promotions.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us directly

Unsubscribing from marketing communications does not affect transactional emails related to your orders.

Cookies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Improve website performance
  • Analyze website traffic
  • Enhance shopping functionality
  • Support marketing and advertising efforts

You may control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Data Security

We implement industry-standard security measures designed to protect your personal information.

These measures include:

  • SSL encryption (HTTPS)
  • Secure payment processing
  • Access controls and security monitoring
  • PCI-compliant payment systems

While no online system can guarantee absolute security, we take reasonable measures to safeguard your information.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

If we become aware that personal information from a minor has been collected, we will take reasonable steps to delete such information.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with an updated revision date.

Continued use of the website following the publication of changes constitutes acceptance of those changes.

Contact Information

For questions regarding this Privacy Policy or requests related to your personal information, please contact:

Velora
ROYAN LTD
📧 support@velorastore.org

We will make reasonable efforts to respond to privacy-related inquiries as promptly as possible.