Terms of Service

TERMS OF SERVICE

Last Updated: June 2026

1. Overview

Welcome to Velora.

This website is owned and operated by ROYAN LTD. Throughout the site, the terms "Velora", "we", "us", and "our" refer to ROYAN LTD and its affiliated online store.

By accessing our website, browsing our content, or purchasing any product, you agree to be bound by these Terms of Service, together with all policies and notices referenced herein.

We reserve the right to update, modify, or replace any part of these Terms at any time. Any changes become effective immediately upon publication on this website. Continued use of the website after changes have been posted constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country or region.

  • You have the legal capacity to enter into binding agreements.

  • You will use this website only in compliance with applicable laws and regulations.

3. Products & Cosmetic Disclaimer

Velora specializes in premium skincare and cosmetic products designed to support healthy-looking, radiant skin.

Our products are intended for cosmetic and personal care purposes only.

Statements made on this website have not been evaluated by any medical authority and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Results may vary from person to person depending on skin type, lifestyle, usage consistency, and individual biological factors.

If irritation occurs, discontinue use immediately and consult a qualified healthcare professional.

4. Pricing & Product Availability

We strive to ensure that all product descriptions, images, pricing information, and availability details are accurate.

However, Velora reserves the right to:

  • Modify prices at any time without prior notice.

  • Limit quantities available for purchase.

  • Correct pricing, description, or typographical errors.

  • Discontinue products at any time.

In the event of an error, we reserve the right to cancel or refuse any order affected by incorrect information.

5. Orders & Billing Information

By placing an order, you agree to provide complete, current, and accurate billing and shipping information.

We reserve the right to refuse, limit, or cancel orders if we believe that:

  • Fraudulent activity may be involved.

  • Information provided is inaccurate.

  • The order violates these Terms of Service.

Should an order be canceled after payment, a refund will be issued to the original payment method.

6. Free Worldwide Shipping

Velora proudly offers Free Worldwide Shipping on all eligible orders.

Estimated delivery times are provided for convenience only and should not be considered guaranteed delivery dates.

Delivery may be affected by:

  • Customs clearance procedures

  • Public holidays

  • Weather disruptions

  • Carrier delays

  • Other circumstances beyond our reasonable control

Customers are responsible for ensuring that shipping information is accurate and complete at the time of purchase.

7. Returns & Refunds

Customer satisfaction is important to us.

We accept return requests within 14 days of the delivery date, subject to the conditions below.

Eligible Returns

To qualify for a return:

  • The product must be unused.

  • The product must remain unopened.

  • The product must be returned in its original packaging.

  • Proof of purchase must be provided.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened products

  • Used products

  • Products with damaged packaging caused by customer handling

  • Products returned after the 14-day return window

Approved refunds will be processed to the original payment method once the returned item has been received and inspected.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Product descriptions

  • Branding materials

  • Website design

  • Text and media content

is the exclusive property of Velora or its licensors and is protected under applicable intellectual property laws.

Unauthorized use, reproduction, distribution, or modification is strictly prohibited.

9. Prohibited Uses

You may not use this website:

  • For unlawful purposes.

  • To violate any local, national, or international laws.

  • To infringe intellectual property rights.

  • To distribute malicious software or harmful code.

  • To collect customer information without authorization.

  • To interfere with the website's security or operation.

  • To engage in fraudulent, abusive, or deceptive activities.

Violation of these provisions may result in immediate termination of access.

10. Third-Party Services

Certain features of our website may include links to third-party websites, services, or applications.

Velora does not control and is not responsible for the content, privacy practices, products, or services offered by third parties.

Accessing third-party websites is done entirely at your own risk.

11. Disclaimer of Warranties

To the fullest extent permitted by law, all products, services, and website content are provided on an "AS IS" and "AS AVAILABLE" basis.

Velora makes no warranties, express or implied, regarding:

  • Product suitability

  • Website availability

  • Continuous operation

  • Error-free functionality

  • Accuracy of information

12. Limitation of Liability

To the maximum extent permitted by law, Velora and ROYAN LTD shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Purchase of products

  • Delivery delays

  • Product usage

  • Technical interruptions

Our total liability shall never exceed the amount paid for the applicable order.

13. Indemnification

You agree to defend, indemnify, and hold harmless Velora, ROYAN LTD, its directors, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses resulting from your violation of these Terms.

14. Termination

We reserve the right to suspend, restrict, or terminate access to our website and services at any time if these Terms are violated or if misuse of our services is suspected.

15. Governing Law

These Terms shall be interpreted and enforced in accordance with applicable international commercial laws and consumer protection principles.

16. Contact Information

For questions regarding these Terms of Service, please contact us:

Velora
ROYAN LTD
📧 support@velorastore.org

We aim to respond to all customer inquiries as promptly as possible.